FAQ'S

What kitchen equipment should I expect to find in the villas/apartments?
Is there a television – air conditioning etc?
Is linen provided?
Does the person responsible speak English?
Are there any additional costs once we arrive there?
How is the damage deposit paid?
Can we arrive outside the stated times?
What time must we leave the premises?
What services are available?
What if something breaks or needs repairing during our stay?
Is there a telephone in all properties?
What should we do if we have a complaint?
Is renting a car a necessity?

What kitchen equipment should I expect to find in the villas/apartments?
All necessary kitchen utensils standard equipment. Naturally this standard is based on the Italian culinary traditions, therefore typical American appliances such as toasters, microwave ovens and clothes dryers are not present. Washers and dishwashers are indicated in the property description.
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Is there a television – air conditioning etc?
Accessories such as, TV, clothes washer, dishwasher, VCR, CD player, telephone, air conditioning and central heating are stated in the property description.
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Is linen provided?
All the properties supply both bed and bath linen (with weekly change)
The cost is stated in the property description – where no cost is mentioned then linen is included in the rental. Towels for swimming are not provided
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Does the person responsible speak English?
Most of them speak basic English – in case of difficulty ring the emergency number on your voucher, during
office hours or during arrival times.
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Are there any additional costs once we arrive there?
Refundable damage deposit as stated in the individual description of the property is required on arrival.
All our rates are fully inclusive of weekly rental, final cleaning and utilities unless stated otherwise in the individual property description.
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How is the damage deposit paid?
In cash, in Italian lire, (without which access will be denied)
It will be refunded on your departure minus any costs for damages caused by your party and minus
Costs to pay on location (if any) as stated in the property description.
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Can we arrive outside the stated times?
No. Access to the property can only be granted at the stated times. Most of the owners do not live on or near the properties. If you are not able to arrive within the times stated then we must be notified before confirming the booking and where possible we will make the necessary arrangements.
If you are delayed at all please phone the person responsible (as stated on voucher) immediately on your arrival in Italy.
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What time must we leave the premises?
By 9.30 on the day of departure – If you intend vacating the property very early it is important that you notify the person responsible on your arrival.
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What services are available?
In all properties a standard final cleaning service is either included in the rental rates or as stated in the property description, Additional services (at extra cost) are available in most locations on request - cook – cleaner. Daily cleaning where stated in the property description is mandatory.
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What if something breaks or needs repairing during our stay?
Contact the person responsible for the property as indicated on your voucher - You will always have a contact number for an English speaking person who can help you.
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Is there a telephone in all properties?
No. Where there is a telephone in the property it will be indicated in the property description Back to top

What should we do if we have a complaint?
If you feel that the property you rented is not prepared to your satisfaction, (for example if it is not cleaned properly, or some appliances do not work) you should contact your agency immediately so that the problem can be rectified. It will be too late to let us know on your return. If you feel that you are having communication problems with the person responsible, you are welcome to contact us and we will mediate on your behalf in an effort to resolve the problem.
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Is renting a car a necessity?
There are areas, particularly in the country side, where a car rental is an absolute necessity, as most properties are located off the beaten track, however a car is always recommended simply because the independence from public transportation schedules adds considerably to making your stay a most enjoyable one. In some areas however, it is possible to do without a car completely, such as in town centres
Is there parking space at the Villa/apartment?
Where parking space is available it will be indicated on the individual property description
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